Key elements

Technical Account Management (TAM)

A TAM is provided who will deliver proactive support, advice, account management and escalation to Microsoft.

Technical Support 24 x 7, 1 hour response support

Access to Microsoft's Premier Service desk, which is only available to their premier customers. It provides latest information on products information and bug fixes.
Resulting in a 'Project Initiation Document' (PID) for W2K Migration, to include a Technical Review, Requirements Definition and a high level Technical Plan for the efficient, cost-effective migration to a W2K client/server environment.

TSDP's range of Technology Services brings together our partners technology and support services with our own services to offer you a wider variety of proven solutions.
With a wide offering from implementation to planning, platform upgrades and performance analysis, TSDP's Technology services are the way to make the most of your technology.

Technology Services include:

Installation Performance Review Health Checks Data Migration Software Services Training Documentation System Architecture Custom Consultancy

TSDP provides independent consultancy providing world-class, complete end-to-end IT solutions for businesses.

Our team of experienced technology consultants & network engineers, offer over 20 years of business and technical experience and excellence. TSDP has been consulting, designing, developing and maintaining business systems and networks around the globe. We develop customised business solutions across different platforms and operating systems. We have a proven methodology to give companies a significant competitive advantage. This allows our customers to capitalise on advanced Internet technology that will support customers, develop markets, and build eBusiness.

TSDP offers you consultancy, support services, turnkey solutions and logistical support. TSDP is able to provide Engineers to complete Desktop and Server installations at customer site. Customer requests are validated to scope the work required and to determine the level of engineer required to complete the project. An Installation Scoping Document is produced (ISD) and sent to the customer for approval, prior to an order being confirmed.

Engineers are:

• Fully accredited for the Intel/Microsoft platform.
• Provided with Mobile Phone, Laptop, PDA Devices, toolkit and technical support CD.
• Able to contact software and hardware vendors for resolution to obscure problems.
• In contact with TSDP Head office via mobile, PDA or dial in for access to systems or support where necessary.
• When the job is completed the ISD is signed by the customer to confim the work is completed.

Under a seperate cover and with agreement from the customer a satisfaction survey will be forwarded for completion giving us feedback which will allow us to monitor and evaluate our internal procedures.
TSDP's Configuration Services Department is a unique, fully integrated facility developed to provide clients with desktop, laptop and server configurations that can be finely tuned to their business requirements. The department offers complete systems testing, configuration and software preload services to help build an IT Infrastructure that will support our clients day-to-day operations.

TSDP offers expertise in the configuration, installation and integration of IT systems; skilled technicians are geared to minimise the cost of implementation and reduce risk. From small scale departmental roll outs to enterprise-wide migrations with high volume capacity, we can move large-scale orders quickly and effectively. Basic desktop PDI’s to full server builds with operating systems and custom applications, we have the facility and full back up to provide a complete service.

The Configuration department also offers the service of a dedicated software Image Team focused on providing customers with the full range of Services required to create, develop and manage clients software images. The team consists of qualified experts, covering a cross-section of skills with extensive experience in this field of client specific configurations. Our image server currently holds in excess of 300 customer images that we update periodically as new products are introduced.

Every customer image is managed and has a documented procedure for each item they wish to have configured. We send this document, along with a CD-R of the image, to the customer for checking and sign off. Once approved the image is uploaded to our dedicated image server and then updated accordingly.

We operate standard internal SLA’s to allow for the configuration of equipment to be drawn into project plans, these are as follows:

• 15 PC’s with full configuration – 48hrs
• 5 servers with full configuration (inc. 24hrs soak test) – 48hrs

On average over 99% of the above and 60% of configuration requirements are completed within 24hrs. By special arrangement we can also offer a same day service. All items, once in the configuration department, work to a queuing system so at anytime updates so at anytime, estimated completion times can be given.

We offer 21 different configuration services including basic asset tagging and PAT testing. Each service offered has an individual cost code, which can be added at time of order or by default. This can also be entered within Transact and monitored remotely so the customer can view their order progress.

The department itself has 192 self-contained network points allowing for all major networking systems i.e. 10Base2, 10BaseT, TokenRing, 100TX. This is all set up with ESD (Electro-static Discharge) protection against static interference across a number workbenches split into cells. This allows us to nominate customer specific areas for large orders, giving us a production line system and the ability to handle large orders quickly. The department is specifically for configuration of new equipment and is not used for any other function, internal or external.

As part of our ISO9002 accreditation TSDP has maintained a structured approach to all working practices by having clearly documented procedures, this applies to configuration and we continually work to develop these procedures further to enhance our customer service.